Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, a customer who can view a ticket cannot see internal ticket articles through the article listing API. However, the same customer can directly request an attachment belonging to an internal article via the attachment download endpoint, bypassing article-level authorization. This results in an inconsistency: The article listing hides internal articles from customers. The attachment download only checks the parent ticket, not the article, so the same customer can download the attachment directly. This issue is fixed in version 7.0.2.

Project Subscriptions

No data.

Advisories

No advisories yet.

Fixes

Solution

No solution given by the vendor.


Workaround

No workaround given by the vendor.

History

Fri, 25 Sep 2026 17:00:00 +0000

Type Values Removed Values Added
Description Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, a customer who can view a ticket cannot see internal ticket articles through the article listing API. However, the same customer can directly request an attachment belonging to an internal article via the attachment download endpoint, bypassing article-level authorization. This results in an inconsistency: The article listing hides internal articles from customers. The attachment download only checks the parent ticket, not the article, so the same customer can download the attachment directly. This issue is fixed in version 7.0.2.
Title Zammad: Missing authorization on ticket attachment download
Weaknesses CWE-863
References
Metrics cvssV4_0

{'score': 7.1, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N'}


Projects

Sign in to view the affected projects.

cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-09-25T17:44:24.357Z

Reserved: 2026-06-22T19:17:28.958Z

Link: CVE-2026-56723

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Received

Published: 2026-09-25T17:17:09.263

Modified: 2026-09-25T18:17:26.083

Link: CVE-2026-56723

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses