Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, an authenticated user with agent permissions can supply an arbitrary AI analytics run identifier to the ticket summarize endpoint and receive the AI provider error message stored for that run, even if the run belongs to a ticket the agent is not authorized to access. The disclosure is limited to the provider error string; ticket content is not exposed. This issue is fixed in version 7.1.2.
Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).
| Vendor | Product | Default status | Versions | ||||||
|---|---|---|---|---|---|---|---|---|---|
| zammad | zammad | affected |
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References
History
Fri, 25 Sep 2026 18:30:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Description | Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, an authenticated user with agent permissions can supply an arbitrary AI analytics run identifier to the ticket summarize endpoint and receive the AI provider error message stored for that run, even if the run belongs to a ticket the agent is not authorized to access. The disclosure is limited to the provider error string; ticket content is not exposed. This issue is fixed in version 7.1.2. | |
| Title | Zammad: Authenticated agents can read AI summary error messages from inaccessible tickets | |
| Weaknesses | CWE-639 CWE-862 |
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| Metrics |
cvssV4_0
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MITRE
Status: PUBLISHED
Assigner: GitHub_M
Published:
Updated: 2026-09-25T18:41:43.228Z
Reserved: 2026-07-15T22:19:06.905Z
Link: CVE-2026-63204
Vulnrichment
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NVD
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OpenCVE Enrichment
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