Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).
| Vendor | Product | Default status | Versions | ||||||
|---|---|---|---|---|---|---|---|---|---|
| zammad | zammad | affected |
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Advisories
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Fixes
Solution
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Workaround
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References
History
Fri, 25 Sep 2026 17:45:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Description | Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2. | |
| Title | Zammad: AI Agent template sanitizer bypass leads to remote code execution | |
| Weaknesses | CWE-1336 CWE-20 CWE-94 |
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cvssV4_0
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Projects
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MITRE
Status: PUBLISHED
Assigner: GitHub_M
Published:
Updated: 2026-09-25T17:29:15.837Z
Reserved: 2026-09-01T20:05:09.424Z
Link: CVE-2026-84462
Vulnrichment
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NVD
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Redhat
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OpenCVE Enrichment
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