Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a user with Knowledge Base editing rights for a category can embed a video widget in a published answer with a specially crafted value. When the answer is rendered, that value is inserted into the page's HTML without being escaped for its attribute context, allowing it to break out and inject additional HTML into the page. When another user who has permission to switch between user sessions views the affected answer, the injected HTML causes their browser to silently send a request to Zammad's session-switching endpoint using their own active credentials. This results in switching their session to an account chosen by the person who wrote the Knowledge Base answer. No action is required from the viewer beyond opening the published answer. This issue is fixed in version 7.1.2.
Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).
| Vendor | Product | Default status | Versions | ||||||
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| zammad | zammad | affected |
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References
History
Fri, 25 Sep 2026 18:30:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Description | Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a user with Knowledge Base editing rights for a category can embed a video widget in a published answer with a specially crafted value. When the answer is rendered, that value is inserted into the page's HTML without being escaped for its attribute context, allowing it to break out and inject additional HTML into the page. When another user who has permission to switch between user sessions views the affected answer, the injected HTML causes their browser to silently send a request to Zammad's session-switching endpoint using their own active credentials. This results in switching their session to an account chosen by the person who wrote the Knowledge Base answer. No action is required from the viewer beyond opening the published answer. This issue is fixed in version 7.1.2. | |
| Title | Zammad: Stored HTML injection in Knowledge Base video widget enables forced session switching via unescaped iframe attribute | |
| Weaknesses | CWE-352 CWE-79 CWE-838 |
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| Metrics |
cvssV4_0
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Projects
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MITRE
Status: PUBLISHED
Assigner: GitHub_M
Published:
Updated: 2026-09-25T18:19:19.193Z
Reserved: 2026-09-01T20:05:09.424Z
Link: CVE-2026-84463
Vulnrichment
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NVD
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Redhat
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OpenCVE Enrichment
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